Frequently asked questions

eBay handles the payment, the buyer protection and the dispute process, so you are never sending money to a stranger's bank account. This site is the shop window; eBay is the till. Every card links straight to the live item in Vaulted Trading Cards UK (https://www.ebay.co.uk/str/vaultedtradingcardsuk), seller ID vaulted_cards_uk.

Whatever the individual eBay listing says at the point of sale. We do not publish separate dispatch times, packing standards or postage services on this website, because the listing terms and your statutory rights are what actually apply.

Only where the eBay listing offers international postage. Any customs duty or import VAT is the buyer's responsibility under the destination country's rules.

Returns run through eBay on the terms shown on the listing, alongside your 14-day statutory cancellation right and the Consumer Rights Act. Our returns page sets out the detail.

Open a case through eBay. Orders are covered by eBay Money Back Guarantee, which sits behind every sale and costs you nothing.

No. We deal in singles and graded slabs, so every card is photographed and described individually rather than sold blind.

As we see it, with photographs so you can judge for yourself. We are collectors, not graders or an authentication service, so condition on a raw card is an opinion rather than an expert assessment. Read the listing and the photographs before buying.

Yes, PSA, BGS, SGC and CGC slabs appear regularly. Any grade quoted is the grading company's, never ours, and where a certificate number is available it is shown so you can verify it on the grader's own database.

No. We do not hold ourselves out as authenticators and we make no authenticity guarantee of our own. If a card you buy from us turns out to be counterfeit, trimmed or altered, contact us with the evidence and we will resolve it, and eBay Money Back Guarantee sits behind the sale as well.

Only when the graded value beats the raw value by more than the cost of grading. Budget roughly £20 to £30 per card in fees and postage for bulk UK submissions, and far more for express tiers, so a £15 raw card is rarely worth submitting.

PSA is the most liquid globally and usually resells fastest in the UK. BGS gives subgrades and is favoured for modern chrome. SGC is quicker and cheaper, and its black-insert slab is popular for vintage. This is general hobby information, not advice.

Type the certificate number into the grading company's own verification page and compare the card, set, year and grade against what is being sold. Counterfeit slabs exist, and a certificate that does not match is decisive.

It means the card met the numeric grade in every respect except the flagged fault, off-centre, marked, stained or miscut. A qualified grade normally sells well below a clean grade of the same number.

A public count, published by each grading company, of how many copies of a card it has graded and at what grades. It is the closest thing the hobby has to a supply figure, and it only ever grows.

Photograph it with the AI scanner. It identifies the player, set, year, parallel and numbering, reads what the photographs show, and returns a value range in pounds with the evidence behind it and a ready-made eBay search so you can check the comparables yourself.

You get one free AI valuation, with no account needed. Beyond that you need a membership. There is no per-scan charge on any plan.

All current plans include unlimited AI scans and valuations. The plans differ on the tools around them, bulk scanning, saved drafts, exports and direct eBay publishing. The pricing page has the full comparison.

It is indicative, not an appraisal, an insurance figure or an offer. Photo quality, obscure parallels, thin markets and fast-moving prices all affect it. Treat it as a starting point and check the sold comparables we show you.

Recorded sold prices first, from our market data provider, which aggregates completed sales. An independent price guide second, as a cross-check. Live eBay UK asking prices third, for context only, they never set the figure. Every result shows which tier it came from and links to the comparables used.

Then we say so rather than inventing a number. The result falls back to the weaker evidence tier, is labelled as such, and comes back as a range with the reasoning attached. Refusing to price a card is a valid answer here.

The result is. Much of the underlying data is recorded in US dollars and converted at the exchange rate shown against each valuation, with a UK market adjustment where relevant. The provenance line sets out the rate and factors used.

No. Figures are drawn from third-party data that can be incomplete, delayed or wrong. We accept no responsibility for decisions taken in reliance on them. See our terms and disclaimer.

Condition is a large part of value, and blur, glare or a cropped edge stops the card being read properly. Where the photographs limit the read, the scanner says so, widens the range and tells you what to retake.

Scans are saved to your vault so you can filter, group and revisit them, and each one carries a permanent reference. You can create an account after scanning to claim them.

No. We never buy collections, never sell on your behalf and take no commission. You keep your cards and you stay the seller of record. Everything we list is our own stock through Vaulted Trading Cards UK.

It gives you the scanner, the valuation working and a finished eBay listing: title, description, item specifics and a suggested price, built from recorded sold evidence. You paste it into eBay, or publish it from the vault on the Unlimited plan.

Yes, on the Unlimited plan. Connect your eBay account once, then publish scanned cards from the vault and revise prices in bulk. eBay only allows business seller accounts to connect third-party tools, so private sellers copy and paste instead.

You are. You are the seller of record, and the accuracy of the title, description, condition, price, postage, tax and compliance is yours. Our copy and prices are suggestions you review before publishing.

Nothing. No commission and no per-listing fee. You pay a monthly membership and keep the whole sale price.

It depends whether you are clearing a personal collection or trading. Our guide explains the distinction, but it is general information rather than advice, so check GOV.UK or an accountant for your own position.

Unlimited AI scans and valuations, a personal vault with everything saved, AI-written eBay listing copy, and collection tools. Higher plans add bulk scanning, saved drafts, exports and direct eBay publishing.

Every record carries a permanent, unique reference: VS for scans and vault cards, VL for eBay listings and VC for our own stock. They never change, which makes a collection easier to track and sell.

Credentials are encrypted and hidden once saved, and listings created from your vault appear under your own seller ID with your own payouts. You can disconnect at any time.

Yes. Manage or cancel from your billing page; access continues to the end of the period already paid for.

A father and son in the UK. Vaulted Cards UK is a trading name of Fortivo Limited, registered in England and Wales, and every sale goes through Vaulted Trading Cards UK on eBay where the full feedback record is visible.

Message us through eBay for anything to do with an order, or use the contact page for valuation and membership enquiries.

Penny sleeve first, then a toploader, semi-rigid or magnetic holder matched to the card's thickness in points, then upright in a card box away from sunlight at a stable room temperature.

Generally yes, provided the pages are PVC-free and archival safe and the binder is not over-filled. Older PVC pages can leach plasticisers onto card surfaces over time.

Collectors typically use a sleeve, a rigid holder, a team bag and then a rigid card mailer, with tape on the bag rather than the holder. This is general guidance; the postage method on anything you buy from us is whatever the eBay listing states.

Yes, they scratch and can crack at the corners. Slab sleeves, a graded card box and proper void fill when posting are the norm.